ARRIVAL TIME: Please arrive 10-15 minutes before your appointment in order to prepare to relax and ensure the full time for your service. Arriving late will deprive you of precious minutes from your salon and/or spa treatment(s). Your appointment will end as scheduled in order that the next guest is not delayed and may require the removal of certain portions of the service in order to maintain the respect for the following client.

PARKING: We offer free parking just outside the Spa doors on Grand Street. You may park anywhere on both sides of the street! As of Oct. 2004, white lines were painted on Grand St to control traffic flow.  You may park in these white painted areas as well. Out of courtesy for our neighbors, please do not park beside the small section of yellow line on the West side of Grand, or on 4th ave where "no parking" signs exist.

ATMOSPHERE: In consideration of other clients and in order to maintain our sense of solitude please turn off pagers and cell phones and refrain from smoking. Remember …many people come for a once in a lifetime experience!

PAYMENT OPTIONS: For your convenience we offer several methods of payment: Interac, Visa MasterCard & American Express: (We are unable to accept cheques)

RESERVATIONS & CANCELLATIONS: Your appointment time is reserved just for you. In the event that you are unable to attend your appointment, please notify with us within 24 hours to avoid being charged for the scheduled service. Services cancelled with less than 24 hours notice will be charged 50% of the total service cost.

LENGTHY APPOINTMENTS: Groups of two or more people and appointments over 2 hours must be secured with a credit card, gift certificate or cash pre-payment and require 48 hours cancellation notice to avoid a late cancellation charge of 50% of the total service cost.

CHILDREN: Our space is a retreat for many parents who have decided to take a deserved break from their families in order that they may go home feeling refreshed and rejuvenated. As a courtesy to others and for your enjoyment, we ask that you leave small children at home during your appointment.

GRATUITIES: Gratuities may be offered at your discretion in recognition of excellent service. Gratuities are given directly to the professional(s) involved in your service(s). Gratuities are not included in Gift Certificates.

SPA CUISINE/ FRESH BAKED TREATS: We are pleased to announce the new addition of fresh baked treats to be included in the “Refreshment Tray” with all of our Spa Packages. You may add a Refreshment Tray to any salon or spa service for a fee of $5 or a Spa Lunch for a fee of $15 per person. Please advise us of your interest when booking.

WHAT TO WEAR & BRING: To ensure your privacy, all of our Estheticians are fully trained in professional draping techniques. Undergarments are not necessary however we invite you to wear what you like to ensure your personal level of comfort. For foot services with nail polish, please wear an open toe shoe to ensure thorough polish drying.

PRIVACY: At Mackie Naturals we are committed to protecting your privacy. As of January 2004, we were required (as were all Canadian businesses) to be compliant with the changes to the Federal Privacy Legislation. This means that the information you give us is always kept in strict confidence and is for use within Mackie Naturals only. Our procedures and staff training place great emphasis on privacy and we are proud of the systems that are in place.

If you have any questions regarding our privacy policy please contact our Privacy Officer. We are committed to respecting your personal privacy and welcome your questions, comments or concerns.